Due to continued growth and expansion we are hiring. Click for more details

Did you make your Will with Howlett Clarke?

If so please get in touch with us at The Right Legal Group on 01273 121 840.

There’s absolutely nothing to worry about but as Howlett Clarke are no longer in business we have taken over the care of your Will and we’ve got some really important information for you.

We’ll soon be opening offices in your local area. In the meantime, we have several advisors in your local area who can meet with you to discuss your Will and any questions you might have. To book an appointment call Tom on 01273 121 840.

Customer Support Executive

Purpose of the role:

To be the ‘front line’ for all customer general enquiries and to accurately assess who is the appropriate owner of the customer enquiry. To take ownership of the customer where there is no appropriate owner until its conclusion delivering a world class customer service at all times.

Company Background

  • We are a law firm who specialise in Wills, Trust and Estates.
  • We pride ourselves on being different which we openly and proudly demonstrate in our recruitment process.
  • We don’t run a typical call centre environment. We want real people with real emotions, not battery hens.
  • Our key aim is making a positive difference to peoples’ lives and honouring their last wishes in a friendly, professional and empathetic way.

Key Role Responsibilities:

  • Take ownership of all inbound calls at the start of the customer journey.
  • Asses the customer’s needs and give them a world class first impression.
  • Handing the customer over to the right department/team member and maintaining ownership where not possible.
  • Customer retention following our retention journey.
  • Taking ownership of department and personal KPI’s.

The ideal candidate will have experience of working in a customer service environment and the desire to deliver a world class customer service.

Required Key Sills and Attributes:

  • Strong and natural communicator.
  • Listening Skills.
  • Positive attitude.
  • Professional and personable presentation skills.
  • Motivated and enthusiastic.
  • Key attention to detail.
  • Reliable.
  • Excellent customer focus.
  • Ability to demonstrate initiative.
  • Empathy.
  • Problem-solving skills.
  • Positive attitude.
  • Positive language.

Benefits

  • Base salary commensurate with experience.
  • Superb commission opportunities.
  • Excellent prospects for career progression.
  • Company pension scheme.
  • Ongoing training and development.