Due to continued growth and expansion we are hiring. Click for more details

Did you make your Will with Howlett Clarke?

If so please get in touch with us at The Right Legal Group on 01273 121 840.

There’s absolutely nothing to worry about but as Howlett Clarke are no longer in business we have taken over the care of your Will and we’ve got some really important information for you.

We’ll soon be opening offices in your local area. In the meantime, we have several advisors in your local area who can meet with you to discuss your Will and any questions you might have. To book an appointment call Tom on 01273 121 840.

Facilities Manager

Purpose of the Job

Responsible for maintaining a positive work environment across all RLG offices which give a world class impression to every client that walks in.

Company Background

  • We are a law firm who specialise in Wills, Trust and Estates.
  • We pride ourselves on being different which we openly and proudly demonstrate in our recruitment process.
  • Our key aim is making a positive difference to peoples’ lives and honouring their last wishes in a friendly, professional and empathetic way.

Main Duties and Responsibilities

  • Recruitment and management of all front of house team members across RLG offices.
  • Fix, repair, schedule check-ups for all facility equipment and contracts.
  • Organising refreshment requirements for meetings held across all offices.
  • Respond to customer or employee maintenance concerns.
  • Ensure facilities meet Health & Safety standards and adjust accordingly.
  • Engage in negotiations with suppliers in regards to any necessary repairs.
  • Delivering outstanding customer service at all times.
  • Working with the rest of the business to deliver its core purpose and cultural values.
  • Building effective relationships with our RLG FOH teams.
  • Mentor, Coaching and training team members.
  • Prepare and deliver team meetings.
  • Working with our Head of Customer Experience.
  • Conducting monthly and Quarterly reviews with FOH team members and agree department goals.
  • Ensuring KPI’s are achieved and working closely with individuals where this is not being met.
  • Ensuring our business standards are being achieved.
  • Be an ambassador of our Culture.

Key Competencies

  • Interpersonal.
  • Negotiation.
  • Time management and prioritisation.
  • Research.
  • Project management.
  • The best Customer service skills in the world!
  • Excellent attention to detail and organisation.
  • Motivated.
  • Good use of Microsoft word and Excel.
  • Fully aware of our internal RightWill Process.
  • People development.
  • Flexible.
  • Problem Solving.