Facilities Manager

Purpose of the Job

Responsible for maintaining a positive work environment across all RLG offices which give a world class impression to every client that walks in.

Company Background

• We are a law firm who specialise in Wills, Trust and Estates.
• We pride ourselves on being different which we openly and proudly demonstrate in our recruitment process.
• Our key aim is making a positive difference to peoples’ lives and honouring their last wishes in a friendly, professional and empathetic way.

Main Duties and Responsibilities

• Recruitment and management of all front of house team members across RLG offices.
• Fix, repair, schedule check-ups for all facility equipment and contracts.
• Organising refreshment requirements for meetings held across all offices.
• Respond to customer or employee maintenance concerns.
• Ensure facilities meet Health & Safety standards and adjust accordingly.
• Engage in negotiations with suppliers in regards to any necessary repairs.
• Delivering outstanding customer service at all times.
• Working with the rest of the business to deliver its core purpose and cultural values.
• Building effective relationships with our RLG FOH teams.
• Mentor, Coaching and training team members.
• Prepare and deliver team meetings.
• Working with our Head of Customer Experience.
• Conducting monthly and Quarterly reviews with FOH team members and agree department goals.
• Ensuring KPI’s are achieved and working closely with individuals where this is not being met.
• Ensuring our business standards are being achieved.
• Be an ambassador of our Culture.

Key Competencies

• Interpersonal.
• Negotiation.
• Time management and prioritisation.
• Research.
• Project management.
• The best Customer service skills in the world!
• Excellent attention to detail and organisation.
• Motivated.
• Good use of Microsoft word and Excel.
• Fully aware of our internal RightWill Process.
• People development.
• Flexible.
• Problem Solving.