Due to continued growth and expansion we are hiring. Click for more details

Did you make your Will with Howlett Clarke, Speakman & Co Solicitors or Blunts Solicitors?

There’s absolutely nothing to worry about please get in touch with us here at Right Legal Group. Howlett Clarke, Speakman & Co Solicitors and Blunts Solicitors are no longer in business and so we have taken over the care of your Will and we’ve got some really important information for you.

We have several advisors in your local area who can meet with you to discuss your Will and any questions you might have so please do get in touch with us:

Howlett Clarke customers Please call Samantha Swindles on 01332 321590

Howlett Clarke customers Please call our Customer Experience Team on 01332 418773

Blunts Solicitors customers Please call our Customer Experience Team on 01332 418773

Click here to see our COVID-19 Risk Assessment.

Facilities Manager

Purpose of the Job:

Responsible for maintaining a positive work environment across all RLG offices which give a world class impression to every client that walks in.

Company Background:

  • We are a law firm who specialise in Wills, Trust and Estates.
  • We pride ourselves on being different which we openly and proudly demonstrate in our recruitment process.
  • Our key aim is making a positive difference to peoples’ lives and honouring their last wishes in a friendly, professional and empathetic way.

Main Duties and Responsibilities

  • Recruitment and management of all front of house team members across RLG offices
  • Fix, repair, schedule check-ups for all facility equipment and contracts
  • Organising refreshment requirements for meetings held across all offices
  • Respond to customer or employee maintenance concerns
  • Ensure facilities meet Health & Safety standards and adjust accordingly
  • Engage in negotiations with suppliers in regards to any necessary repairs
  • Delivering outstanding customer service at all times
  • Working with the rest of the business to deliver its core purpose and cultural values
  • Building effective relationships with our RLG FOH teams
  • Mentor, Coaching and training team members
  • Prepare and deliver team meetings
  • Working with our Head of Customer Experience
  • Conducting monthly and Quarterly reviews with FOH team members and agree department goals
  • Ensuring KPI’s are achieved and working closely with individuals where this is not being met
  • Ensuring our business standards are being achieved
  • Be an ambassador of our Culture

Key Competencies

  • Interpersonal
  • Negotiation
  • Time management and prioritisation
  • Research
  • Project management
  • The best Customer service skills in the world!
  • Excellent attention to detail and organisation
  • Motivated
  • Good use of Microsoft word and Excel
  • Fully aware of our internal RightWill Process
  • People development
  • Flexible
  • Problem Solving