Organisational Change Manager

Department:

Organisational Change

Division:

Operations

Job Title:

Organisational Change Manager

Reporting to:

Operations Director

Purpose of the Job:

The Organisational Change Manager will shape and lead the change agenda within the organisation, successfully driving and leading large scale organisational projects and change to deliver successful change on-time and to budget, whilst minimising risk, maximising organisational efficiency and increasing revenue.

Main Duties and Responsibilities

• Working with the rest of the business to deliver its core purpose and cultural values, driving the same thinking throughout the RLG network
• Responsible for the delivery of effective change management, that includes the promotion of the business vision, key purpose and change deliverables
• Working with all stakeholders to embed change. Identifying what changes in processes, procedures and practices are needed to embed change and deliver the planned benefits
• To identify and support any additional change champions, key users and partners in the development of appropriate change management plans on all initiatives
• To deliver change management activities to ensure ongoing stakeholder and user engagement
• Own the on-boarding of the process of bringing in new partner firms – driving a clear project, risk free approach to on-boarding, maximising Partner engagement and creating the correct mind-set from the beginning of the journey
• Own the design and roll out of the in-house CRM across the whole of the RLG distribution, ensuring it is fully utilised and effectively maximised via technology, training and operational support
• Create a blue print for the operational requirements and delivery of new offices, creating a ‘turn-key’ on-boarding plan
• Responsibility for process design and solutions, driving continual process improvement
• Each business area is sufficiently prepared for the impact of new ways of working offering support to colleagues during transition
• Plans are in place on all aspects of the change/project;
  • Plan business change activities for the project including Business readiness
  • Lead, deliver and implement Project Change approach plan and strategy
  • Training Needs Analysis strategy and plan
  • Capture, track and update benefits profiles
  • Appropriate change impact assessment work
  • Effective stakeholder engagement and management planning
  • Lead and promote effective ways of working within the team(s) and Partners
  • Reporting, planning, managing to plan, managing risks/issues, appropriate escalation
  • Liaise with owners of other relevant plans to ensure change requirements remain aligned and part of overall managed change process across RLG
  • Ensure business stability is maintained during transition and changes are effectively integrated into internal & external teams
  • To identify and implement tools that benefits can be measured and realised to support Departments taking ownership of the required activities
  • To initiate/manage reviews to ensure that new capabilities are fully embedded
• Centralised operational resource to identify and deliver department initiatives with reduced impact on BAU, managing risk and prioritising resources

Key Competencies

• A proven understanding of how people go through change and the change process
• Proven experience of change management principles, methodologies and tools
• Proven experience with multiple project ideologies, tools and project lifecycles
• Business Analysis experience
• People leadership
• Excellent organisational skills
• Effective active listening and communication skills including written, oral and presentation
• Essential to manage internal and external stakeholders within all levels of an organisation
• Ability to establish and maintain strong relationships
• A proven team player able to work collaboratively
• Excellent attention to detail and problem solving/root cause identification skills
• Self-Motivated and ability to work under own initiative
• Minimum intermediate user of MS Outlook, Word, Excel, PowerPoint, Project & Visio
• Good time management & able to work to tight deadlines
• Good negotiation skills
• Desirable
• Change management certification

Salary:

Dependent on experience