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There’s absolutely nothing to worry about please get in touch with us here at Right Legal Group. Howlett Clarke, Speakman & Co Solicitors and Blunts Solicitors are no longer in business and so we have taken over the care of your Will and we’ve got some really important information for you.

We have several advisors in your local area who can meet with you to discuss your Will and any questions you might have so please do get in touch with us:

Howlett Clarke customers Please call Samantha Swindles on 01332 321590

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Organisational Change Manager


Organisational Change



Job Title:

Organisational Change Manager

Reporting to:

Operations Director

Purpose of the Job:

The Organisational Change Manager will shape and lead the change agenda within the organisation, successfully driving and leading large scale organisational projects and change to deliver successful change on-time and to budget, whilst minimising risk, maximising organisational efficiency and increasing revenue.

Main Duties and Responsibilities

  • Working with the rest of the business to deliver its core purpose and cultural values, driving the same thinking throughout the RLG network
  • Responsible for the delivery of effective change management, that includes the promotion of the business vision, key purpose and change deliverables
  • Working with all stakeholders to embed change. Identifying what changes in processes, procedures and practices are needed to embed change and deliver the planned benefits
  • To identify and support any additional change champions, key users and partners in the development of appropriate change management plans on all initiatives
  • To deliver change management activities to ensure ongoing stakeholder and user engagement
  • Own the on-boarding of the process of bringing in new partner firms – driving a clear project, risk free approach to on-boarding, maximising Partner engagement and creating the correct mind-set from the beginning of the journey
  • Own the design and roll out of the in-house CRM across the whole of the RLG distribution, ensuring it is fully utilised and effectively maximised via technology, training and operational support
  • Create a blue print for the operational requirements and delivery of new offices, creating a ‘turn-key’ on-boarding plan
  • Responsibility for process design and solutions, driving continual process improvement
  • Each business area is sufficiently prepared for the impact of new ways of working offering support to colleagues during transition
  • Plans are in place on all aspects of the change/project;
    • Plan business change activities for the project including Business readiness
    • Lead, deliver and implement Project Change approach plan and strategy
    • Training Needs Analysis strategy and plan
    • Capture, track and update benefits profiles
    • Appropriate change impact assessment work
    • Effective stakeholder engagement and management planning
    • Lead and promote effective ways of working within the team(s) and Partners
    • Reporting, planning, managing to plan, managing risks/issues, appropriate escalation
    • Liaise with owners of other relevant plans to ensure change requirements remain aligned and part of overall managed change process across RLG
    • Ensure business stability is maintained during transition and changes are effectively integrated into internal & external teams
    • To identify and implement tools that benefits can be measured and realised to support Departments taking ownership of the required activities
    • To initiate/manage reviews to ensure that new capabilities are fully embedded
  • Centralised operational resource to identify and deliver department initiatives with reduced impact on BAU, managing risk and prioritising resources

Key Competencies

  • A proven understanding of how people go through change and the change process
  • Proven experience of change management principles, methodologies and tools
  • Proven experience with multiple project ideologies, tools and project lifecycles
  • Business Analysis experience
  • People leadership
  • Excellent organisational skills
  • Effective active listening and communication skills including written, oral and presentation
  • Essential to manage internal and external stakeholders within all levels of an organisation
  • Ability to establish and maintain strong relationships
  • A proven team player able to work collaboratively
  • Excellent attention to detail and problem solving/root cause identification skills
  • Self-Motivated and ability to work under own initiative
  • Minimum intermediate user of MS Outlook, Word, Excel, PowerPoint, Project & Visio
  • Good time management & able to work to tight deadlines
  • Good negotiation skills
  • Desirable
  • Change management certification


Dependent on experience